Food Dispatch Supervisor

About Calo 

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. 

Role overview

To function as the dispatch supervisor at Calo and organize resources so that deliveries and services are carried out in the most efficient and timely manner possible. The successful candidate will enable smooth communication between all parties by ensuring accurate and timely transmission of information.

Main Responsibilities

• Supervise the portioning and dispatch teams during portioning, shopping, and bagging activities.
• Ensure teams and team leaders adhere to the company’s guidelines, standards, and procedures.
• Verify that all portioning teams follow specifications and guidelines accurately.
• Ensure sufficient stock levels are available for the day’s operations.
• Confirm that all components meet quality standards and are fit for use.
• Match measuring cups with the required quantities by scaling each component prior to meal portioning.
• Ensure all meals comply with proper procedures (stickers in place, lids securely closed, containers clean and in good condition, etc.).
• Process and monitor all printables needed for the day (stickers, meal labels, invoices, trackers, etc.).
• Prepare shift-specific amendments lists (meal changes, cancellations, special requests, etc.).
• Ensure employees consistently follow hygiene standards and policies.
• Maintain cleanliness across all sections.
• Ensure work processes comply with company standards and procedures.
• Confirm that all meals required for delivery shifts are prepared and organized according to each driver’s orders.
• Oversee and track meals assigned to drivers, recording delivery times and temperatures.
• Monitor and log chiller temperatures.
• Update checklists and trackers as assigned by management.

Ideal Candidate

 Qualifications

• Must have a minimum of 2 years of experience in a supervisory role
• Ability to divide responsibilities and monitor progress
• Experience in large fast-food chains is highly desirable
• The ability to arrange and organize employees’ shifts is a plus
• Must be currently present in Dubai

Knowledge and competency

• Food safety certification with managerial experience is a major advantage
• Working knowledge of Office software, such as Excel
• Outstanding communication and leadership skills
• Being able to communicate in multiple languages is a plus

Personality
 

• Strong communicator 
• Pleasant personality and ability to lead with empathy and patience. Maintain a positive and professional approach with coworkers​​​​​.