Customer Experience Intern

Seef, Manama, Bahrain

Internship

Customer Experience

Entry Level

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What you’ll be working on

Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
Onboarding customers to kick-off their journey
Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

University student or a fresh graduate interested to start his career in Customer Experience
Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
Passionate about problem solving; you get satisfaction from making people’s lives better
A people’s person by nature
Have a deep sense of empathy & drive to resolve customer issues
Maintain a calm demeanor when facing challenges or stressful situations
Ability to organize your time efficiently, and complete tasks in a timely manner
Interested in working on shift basis

What to expect from the internship?

Attractive compensation
Monthly meal plan subscription
On the job training
Network and exposure
Integration into Calo’s culture

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your nationality?*

Which year of university are you currently completing?*

Are you comfortable with working on a shift basis (our timings range between 7 AM to 11 PM)?*

What's your motivation for joining Calo?*

What are your career goals and how can Calo help you achieve them?*

Tell us about a time you made someone's day.*

Human Check*

Submit Application